• We offer free shipping on all our products within India.
  • Once your order has been processed it will be delivered to you within 1-2 business days in Delhi & NCR locations. For locations other than Delhi & NCR, delivery will take 7-15 business days.
  • Once your order is shipped, you will get an e-mail informing you of the courier company bringing your package and the AWB no. / Docket no. The package can be tracked on the courier company’s web site.
  • Deliveries are made during office hours 9am to 7pm. For specific details you can contact the courier company directly.

For any queries, you may contact us at 


  • Please note that each shipment of items in an order requires an adult’s signature upon delivery.
  • If there is any change in delivery address, after the order has been placed the shipment shall be retained at the shipper’s branch office / dealer for you to collect. You can ask for a shipper’s branch location / dealer nearest to you for picking-up the shipment.
  • In case you are not at delivery address at the time of delivery, the courier will leave you a delivery card for you to contact them in order to re-arrange delivery.
  • People in your household can sign for the parcel but they will be asked for some proof of identification


You can buy several items on in a single order. A particular item that is out of stock or not available at all may not be shipped to you along with other items that are available off the shelf. In such cases there will be “Partial Shipment” of your order. This means that you will receive only a part of your whole order. In such cases, you will not be charged extra shipping charges for each subsequent shipment of items.
Any out-of-stock items in your order will automatically be shipped separately.


We respect and humbly revere the privacy of all visitors to our Website. Under no conditions will Health Zone RO System Pvt. Ltd. share your personal information to external agents.
In using our web site, you are agreeing to the Privacy policy of Health Zone RO Pvt. Ltd. We reserve the rights to change, modify, add or remove portions of this policy at any time. Your continued use of this web site following changes to these terms means you accept such changes.


Warranty period is for 1 year. Customer must hold warranty card to avail services required. Guarantee period is of 12 Months from the date of Installation with Parts and Labor. Customer will be provided with three free Services during the Guarantee Period.  All the parts & products are covered under 1 year warranty except the plastic items.


Please write to Health Zone RO Pvt. Ltd quoting your Customer Code and requesting for cancellation. Upon receiving your request we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that applicable transaction charges would be deducted.